Returns

Return Policy

At Howling Leathers, every piece is made with care, attention to detail, and respect for the materials we work with. We want you to love what you receive, and we stand behind the quality of our work.

Ready-to-Ship Items

Ready-to-ship items may be returned within 14 days of delivery.

To be eligible for a return, the item must be unused, unworn, and in the same condition it was received. It must be free from wear, damage, stains, odors, pet hair, or any signs of use.

Please contact us at info@howlingleathers.com before sending anything back so we can approve the return and provide return instructions. 

Once we receive the item and confirm that it is in original condition, we will issue a refund to the original payment method, minus any original shipping charges unless the return is due to our mistake.

Return shipping is the responsibility of the customer unless the item arrived damaged, defective, or we sent the wrong item.

Custom Orders

Custom orders are final sale and cannot be returned or refunded.

Because custom pieces are made specifically for you, including your chosen leather, color, hardware, size, strap length, layout, or other requested details, we are unable to accept returns simply because you changed your mind, selected the wrong option, or decided the item is not what you expected after it has been made.

That said, we absolutely stand behind our work. If there is a problem with the craftsmanship of your custom order, please contact us right away. We will review the issue and, when appropriate, repair it, correct it, or work with you on a fair solution.

Order Cancellations

Ready-to-ship orders may be canceled if they have not yet shipped.

Custom orders may only be canceled before work has begun or materials have been cut. Once a custom order is in progress, it cannot be canceled.

Natural Leather Characteristics

Leather is a natural material, and each hide has its own character. Small scars, grain differences, wrinkles, pull-up, color variation, and markings are normal and are not considered defects. These natural features are part of what makes each piece unique.

Leather will also change with use over time. It may darken, soften, develop marks, or form a patina. This is normal wear and part of the life of a handmade leather item.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at info@howlingleathes.com within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos so we can review the problem. If the issue is due to our error or a workmanship defect, we will make it right.

Repairs and Workmanship

We take pride in building leather goods that are made to be used. If you ever have a concern about stitching, hardware, construction, or workmanship, please contact us at info@howlingleathers.com .

Normal wear, misuse, accidental damage, neglect, water damage, excessive heat exposure, improper care, or damage caused by animals is not covered as a workmanship issue. However, we may still be able to repair the item for a reasonable fee.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our mistake.

Customers are responsible for return shipping on approved returns. We recommend using a trackable shipping service, as we cannot be responsible for items lost or damaged in return transit.

How to Start a Return or Repair Request

To start a return, repair request, or workmanship review, please contact us at info@howlingleathers.com with your order information and a brief description of the issue.

We will respond with the next steps and let you know whether the item should be returned for inspection, repair, exchange, or refund.